Refund of SARS Reimbur*****t

During 2017 I was retrenched from my employer.

I immediately notified SBSA to make provision for debit orders not going to be honored on time. Subsequently the debt collection agencies contacted me and we made arrangements for the debt to be paid back in installments in November 2017 by debit orders. In June last year, I contacted a tax practioner to submit my tax return, I provided them with my new banking details etc (which they never updated on the SARS system, so my SBSA details reflected on the system. In December SARS paid out a lump sum into my old account (SBSA). I immediately contacted SBSA to ask them to pay into the new account as I had made repayment agreements with other and SBSA credit providers based on the SARS reimbur*****t. SBSA refuses to pay back the funds based on the fact: 1. No repayment agreement had been made when the payment from SARS was made. However I have made monthly payments via the debt collection attorneys (Brook Luyt Inc) thereby rejecting the fact that there were credit agreements already in place since November 2017. 2. Only salary transfers are reversed.

I contacted Standard Bank Complaint Centre ********** and have not response from them or even an acknowledgement that they did indeed receive the email. I need to receive those finds as I made commitments to repay debt