lM
lesego M
1 reviews | Active since Jan 2016
03 Jul 2023, 10:58
Refund of penalties fees
Home loan is the process of being cancelled, I’ve asked standard bank to refund the credit balance to my current account since I am in the process of registering a new property, I urgently need funds to cover transfer costs. Your banker advise that I have to wait 3 months for the process to be concluded. I understand you have processes in place, but This is very insensitive to your clients circumstances, I have every right to those funds, I gave 90 days notice as required by you, now you have to further inconvenience me with funds that are rightfully mine? I cannot wait 3 months, it’s too long, and unreasonable.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
03 Jul 2023, 11:06Dear Lesego
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2023, 11:06
Official
Dear Lesego
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Jul 2023, 10:19Dear Lesego
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jul 2023, 10:19
Official
Dear Lesego
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
lM
lesego M's updateReviewer Update
07 Jul 2023, 07:44Thank you for resolving the issue for me, my money was paid into my current account on the same day of writing this review, so I am definitely happy that you came through. Please can you do better in future, It shouldn’t take a negative review to resolve issues.
lM
lesego M's update07 Jul 2023, 07:44
Reviewer Update
Thank you for resolving the issue for me, my money was paid into my current account on the same day of writing this review, so I am definitely happy that you came through. Please can you do better in future, It shouldn’t take a negative review to resolve issues.
Standard Bank's replyOfficial
07 Jul 2023, 08:07Good Day Lesego
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jul 2023, 08:07
Official
Good Day Lesego
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***