1 reviews | Active since May 2016

22 Sept 2017, 07:10

Refund of Expenses

While travelling in SE Asia, a withdrawal from an ATM resulted in the wrong amount being debited to my account. Phoning the call center from the hotel 3 time resulted in a phone bill of R1,500.00, and my account credited and the problem resolved. On returning to SA I sent an email to SBSA detailing the problem together with the telephone bill. Kudos to SBSA for responding the same day, and depositing the money for the phone call in my account 2 days later. Thank you Standard Bank.

0
Replies (1)
Standard Bank
Standard Bank's reply22 Sept 2017, 08:15
Official

Thank you for your posting.

It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.

We are delighted to hear of your wonderful experience with Nicole Kirkwood .

Kind regards

Complaint Resolution Centre
***
*** (fax)
***