refund not received - ZERO SERVICE... worst ever customer experience

<p>24th December 2016 - i was at an atm withdrawing money(R1000 ), no money came out. i got a slip with a technical error. i tried my card again but it said my withdrawal limit was reached. i checked my phone to see that money was debited from my account.</p> <p>i called immediately and reported this issue. i got ref number: ********** 042. i was told the turn around would be latest 9 january 2017, which i said okay to despite that being a terrible turn around time for such a matter. i called every 2 days to get feedback but i didnt get any. on the due date i called again and the query was escalated but 2 days later no one had even called me from standard bank. </p> <p>11 January 2017 - i called again and still there was nothing done. i gave additional info (no one had called me to request this info). my query was then logged as a complaint. complaint number: ********** 488. I was told i would get a call that very same day. and as per the trend, there ws no call.</p> <p>13 January 2017 - i called and asked to speak to the person handling my complaint directly, i was told she is on another line and would call me. day ended, still no call</p> <p>16 January 2017 - i called again and was told that my complaint was escalated AGAIN and that i would get a call by day end. it's now 17 January, still no one from Standard bank has called me to even give me a littel bit of feedback.</p> <p>what kind of nonsense service is this???</p> <p> </p>