REFUND NOT PROCESSED

I settled my current account and was supposed to have received 20% discount on the bill.<br> <br> I did not receive the discount however I was promised a refund the amount. I still have not received the refund which was promised to me over 5 months ago.<br> <br> Emails have been sent to Justin Pillay about the amount but my money still has not found its way back to my account.<br> <br> I am still awaiting a response from Justin Pillay about the matter. Will I need to wait for 12 months?<br>