1 reviews | Active since Jun 2016
Refund not processed
<p>On the 23Rd of May my vehicle was settled in full based on the settlement letter requested. On 26 May, my account was debited with the full instalment. I contacted vehicle and asset finance vir email who raised a service request and I was told that it would be processed by the 4th.</p> <p> </p> <p>Well, today is the 4th and I have just received an email thanking me for my patience and that they were still busy with my request. There is nothing complex about the matter, I have not budgeted for this money but yet must wait until the bank decides I can have my money back. It is an absolute disgrace. Pathetic customer service </p>
Good day Luele Driescher
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Good day Luele Driescher
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Good day Luele Driescher
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Good day Luele Driescher
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
I refer to the complaint received, and apologise for service breakdown being experienced in this regard.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
I have escalated the matter to the VAF area and will be in position to revert back to you in the morning.
Kind regards
Penny Rabe
Best regards,
I refer to the complaint received, and apologise for service breakdown being experienced in this regard.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
I have escalated the matter to the VAF area and will be in position to revert back to you in the morning.
Kind regards
Penny Rabe
Best regards,
I refer to the complaint received with regards to delay in refunding the balance of your VAF account.
Please accept my sincere apologies for delay that you have experienced in this regard.
I am happy to confirm that payment was effected yesterday crediting your current account .
I trust that the above clarifies your concerns raised and that business between yourself and the bank can be restored.
Kind regards
Penny Rabe
Best regards,
I refer to the complaint received with regards to delay in refunding the balance of your VAF account.
Please accept my sincere apologies for delay that you have experienced in this regard.
I am happy to confirm that payment was effected yesterday crediting your current account .
I trust that the above clarifies your concerns raised and that business between yourself and the bank can be restored.
Kind regards
Penny Rabe
Best regards,