AN
Andile N
1 reviews | Active since Feb 2025
20 Feb 2025, 13:09
Refund not paid
I canceled my standard bank sim called last year October but i noticed now in February that they have been charging me regardless. On the 1st of February 2025 i called so they can cancel again so i can receive my money back but till today i have been getting the same excuses that it has been expedited. Even on Tuesday i called they said i will get it today but still same issues. It's been 20 days and i haven't received my money back and I'm expected to wait another week while the issue was on their side. This is totally unacceptable.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
20 Feb 2025, 13:54Dear Andile,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Feb 2025, 13:54
Official
Dear Andile,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Andile N's updateReviewer Update
20 Feb 2025, 18:49As long as i get my money by tomorrow I'm fine because there's no way it can take 20 days to process a refund while i did my part in time snd the issue is on you guys for debiting me while i had called to cancel.
AN
Andile N's update20 Feb 2025, 18:49
Reviewer Update
As long as i get my money by tomorrow I'm fine because there's no way it can take 20 days to process a refund while i did my part in time snd the issue is on you guys for debiting me while i had called to cancel.
Standard Bank's replyOfficial
21 Feb 2025, 07:34Good day Andile,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Feb 2025, 07:34
Official
Good day Andile,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
23 Feb 2025, 16:39We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
We have notified our team, and we will revert with feedback as soon as possible.
Kindest regards,
Standard Bank Hello Peter Team
***
We want to make sure that your issue is taken care of right away.
We have notified our team, and we will revert with feedback as soon as possible.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Feb 2025, 16:39
Official
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
We have notified our team, and we will revert with feedback as soon as possible.
Kindest regards,
Standard Bank Hello Peter Team
***
We want to make sure that your issue is taken care of right away.
We have notified our team, and we will revert with feedback as soon as possible.
Kindest regards,
Standard Bank Hello Peter Team
***
AN
Andile N's updateReviewer Update
25 Feb 2025, 10:24I'm still waiting for my feedback because today it's Tuesday when you process refunds but still i haven't received anything. You assigned someone to my case but she doesn't respond to my emails it has been 5 dsys since i brought the matter to you but nothing has been done anx I'm sure you will tell me to wait for Thursday when i was supposed to receive my refund last week.
AN
Andile N's update25 Feb 2025, 10:24
Reviewer Update
I'm still waiting for my feedback because today it's Tuesday when you process refunds but still i haven't received anything. You assigned someone to my case but she doesn't respond to my emails it has been 5 dsys since i brought the matter to you but nothing has been done anx I'm sure you will tell me to wait for Thursday when i was supposed to receive my refund last week.
AN
Andile N's updateReviewer Update
25 Feb 2025, 11:10I honestly doubt it's receiving your attention because i wouldn't be coming here to complain about the same thing. I don't want any feedback i just want my money back that's all and i want it today. It's day 25 and you're still failing me.
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Andile N's update25 Feb 2025, 11:10
Reviewer Update
I honestly doubt it's receiving your attention because i wouldn't be coming here to complain about the same thing. I don't want any feedback i just want my money back that's all and i want it today. It's day 25 and you're still failing me.
Standard Bank's replyOfficial
25 Feb 2025, 16:56Good day Andile,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Feb 2025, 16:56
Official
Good day Andile,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***