Refund money on my loan that was over paid

I am highly disappointed and very disgust with Standard Bank service. Your services is very poor. It took Standard bank 3 months to look at my query every week when i query about my loans i was send from pillar to post and was told that they will reply to my queries 5-10 working days when 10 working days are done and query again no one could give me any answer and it was the same response it escalated. Standrard bank was suppose to refund my money because i have over paid my account everytime when i query they start saying that the information was relayed in correct. No all of as sudden its a different story that my loan interest was not calculated correctly and that very same money was put bank into the loan. From now i am not paying any outstanding money that i am not aware off. In fact i will cancel my debit order and no amount will be paid to Standard bank until i receive my refund money.

Below is the communication that was send directly from Standard Bank

We have compiled a recon from August 2018 to date, we do note that there is an amount of R…………. that will be refunded to client’s account due to the incorrect interest rate charged on the account.

We apologize for any inconvenience this may have caused. The account is now reflecting the correct interest rate and going forward the interest charged will be 10.42%.

We have arranged for refund to be processed by our Admin department.

The refund will be processed within 5 to 7 working days.

Should you require any further information regarding the above kindly send an email to ***.

Trust the above is in order.

If i dont get my refund from Standard bank no money will be debited from my account, because this was communicated by standard bank that my refund will be paid into my account and now there is a different story.

Below are the people who worked on my account. ***; *** and ***

Standard bank service are very poor and unprofessional services.