FT
Francisca T
1 reviews | Active since Aug 2014
31 Jan 2023, 09:15
Refund Home loans longer than 10 working days Still waiting
We sold our house and the Lawyer had to pay extra amounts leaving our home loan on a debit balance where they need to refund us. They have said it takes up to 10 working days! It has been 10 working days and said it will be no latwr than 31 January! Now they say it will only be on the 3rd. Do Inget interest back for this period. They charge intetest and cancellation costs but when they have your money you earn nothing?
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Replies (5)0
Replies (5)
Standard Bank's replyOfficial
31 Jan 2023, 09:34Hi Francisca
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply31 Jan 2023, 09:34
Official
Hi Francisca
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
FT
Francisca T's updateReviewer Update
31 Jan 2023, 14:13I have still received no calls.
Writing a reply just for the sake of replying does not help. It makes things worse
Writing a reply just for the sake of replying does not help. It makes things worse
FT
Francisca T's update31 Jan 2023, 14:13
Reviewer Update
I have still received no calls.
Writing a reply just for the sake of replying does not help. It makes things worse
Writing a reply just for the sake of replying does not help. It makes things worse
Standard Bank's replyOfficial
31 Jan 2023, 14:54Hello Francisca
Thank you for bringing your concerns. Kindly be advised that the matter was escalated and our management team will provide us with an update.
Please be on the look out for a call from our team.
Thank you for bringing your concerns. Kindly be advised that the matter was escalated and our management team will provide us with an update.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply31 Jan 2023, 14:54
Official
Hello Francisca
Thank you for bringing your concerns. Kindly be advised that the matter was escalated and our management team will provide us with an update.
Please be on the look out for a call from our team.
Thank you for bringing your concerns. Kindly be advised that the matter was escalated and our management team will provide us with an update.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
FT
Francisca T's updateReviewer Update
31 Jan 2023, 15:07So they just add an automated response
FT
Francisca T's update31 Jan 2023, 15:07
Reviewer Update
So they just add an automated response
Standard Bank's replyOfficial
31 Jan 2023, 15:21Hello Francisca
Our team will contact you as soon as feedback is forwarded from our Home Loans team.
We apologize for the delay.
Please be on the look out for a call from our team.
Our team will contact you as soon as feedback is forwarded from our Home Loans team.
We apologize for the delay.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply31 Jan 2023, 15:21
Official
Hello Francisca
Our team will contact you as soon as feedback is forwarded from our Home Loans team.
We apologize for the delay.
Please be on the look out for a call from our team.
Our team will contact you as soon as feedback is forwarded from our Home Loans team.
We apologize for the delay.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team