Refund hasn't been processed as promised and no feedback

Till today my money has not been refunded back to me even after being told via email that it will be refunded by Friday. I sent an email requesting feedback and no one responded to my query. This is becoming increasingly frustrating as this money is mine and not a loan from Standard bank, the transactions weren't even authorised by me.

I'm failing to understand that I now have to suffer and beg for money that belongs to me to be returned.

The service that I'm receiving from this bank leaves much to be desired and is only fueling my decision on changing banks.

Below is the communication that I was sent and the email that I sent requesting feedback which was blatantly ignored by all recipients:

---------- Forwarded message ---------- From: "Uslindile Yengwa" ********** Date: 23 Feb 2018 10:11 Subject: Re: FW: Statement of dispute form To: "Charge back escalations" ********** Cc: "Khan, Aabidah A" ********** "Haffajee, Chantel C" ********** "Mafotsa, Ofentse O" ********** "Carney, Adrian A" **********

Morning,

Please can I be advised if the refund has been processed. It is now over 48 working hours and I still have not received any SMS notification for the transaction. Without internet banking I do not have a view of my account.

On Tue, Feb 20, 2018 at 3:13 PM Charge back escalations ********** wrote: Good Day

Kindly be advised that chargebacks has been processed pending investigation and funds will reflect within 48 working hours.