Refund for over payment not done!

<p>I contacted STD bank to enquire when my last installment on my vehicle payments will be.</p> <p>They informed me that the vehicle was paid of end of March 2017. </p> <p>They confirmed that I have overpaid, and I must e-mail ********** with the proof of payments, and my banking details. The refund will take 48 hours.</p> <p>On the 3rd of July 2017 I received a mail saying that I mailed the wrong department and they send it to the correct department which is VAF- RecoveriesAccountingQueries@ standardbank.co.za. I e-mailed them on the 10th of July 2017, and received no feedback. I called Standard bank, explained the story and the consultant gave me Tebogo's number who is the supervisor. Tebogo does not answer his/her telephone at all and I left a message for her/him to call me back.</p> <p> </p> <p>I then get an e-mail from Tebogo saying that I e-mailed the wrong department and was told to mail ********** co.za. This was on the 11th of July 2017. Today is the 14th of July and I still have no feedback. </p> <p> </p> <p>How can one company not know who you must contact/mail to get a response and solution to your query?</p> <p> </p> <p>Please can someone assit me?</p>