Refund for over 2 years

<p>In 2015, I called to recall an amount of R5000, the agent I had spoken to assured me that the money would e in my account within 10 days, however this did not happen. After inquiring with Standard Bank I was told that they are unable to do anything. I went through to the Hyde Park branch and managed to get assistance with regards to gaining access to the recording of my call. When the manager at the branch listened to this she accepted and acknowledged they were wrong due to the consultant's response to me. She agreed to escalate and let me know of any progress. Despite my numerous emails to her, a year later I receive a response that the manager has left and the new manager has reviewed the and taken a decision to not refund me despite the recording therby holding them liable. Fast forward a year later, I follow up with the ***** department whom, after listening to the issue, admitted that protocol was not followed. I was asked in January to get the statement and email to them. Till date, I have not received a response or a follow up. Customer service is a disgrace. They clearly do not value hOnesty or ethics and deserve no clientele in my point of view, I have happily moved all my current accounts away from Standard Bank and I will urge all others to do the same. I have waited for some assistance for over 24 months, if somebody representing your branch assures a client of something, it is upto your establishment to honor that because it simply means you have not trained your staff adequately. I will not ever bank with Standard Bank again and I will urge others to consider all aspects before doing so, remember it is definitely a bank that will not take care of you or your finances</p>