1 reviews | Active since Aug 2017
Refund for charges on failed unauthorised debit order
Please tell me why I need to still pay a fee for a failed unauthorized debit order which I have requested to be refunded... If you implemented authorization first for customers before allowing ******** to be able to just load false debit orders we would not be in this situation, and now you still expect me to pay failed debit order fees, does this make sense standard bank, please provide me with a reason for your rationale.
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
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We apologize for the inconvenience and undue frustration, this has caused.
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Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***