1 reviews | Active since May 2022
Refund
I went and claim for insurance for my bond house cause I was retreched then insurance payed for my bond for 6months and standardbank still debited my account a.d I went and advise bank and report the matter on the 28 april and the consultant advised they will refund me after 3-4 working days still today no refund yet I have sent emails to their complaints but still getting auto response while when I report this they requested for for my banking statement but still no refund was made yesterday they requested for different documents after 4weeks of follow ups no help still my account is not refunded this is making me angry because it's my money and I'm unemployed what's worse this bond was already payed for but still 4weeks just to get a refund please help this is to much feel like I'm getting no help
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible.
This matter has been escalated to our Insurance team. Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible.
This matter has been escalated to our Insurance team. Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for reaching out to us.
Our Complaints Resolution team has confirmed that this matter has been addressed.
We trust everything is in order.
Have a great day further.
Standard Bank Help Centre
***
Thank you for reaching out to us.
Our Complaints Resolution team has confirmed that this matter has been addressed.
We trust everything is in order.
Have a great day further.
Standard Bank Help Centre
***