Refund due for over two weeks

<p>I got a call from Standard Bank beginning of April requesting me to send a letter confirming that I have comprehensive motor insurance. I did send the confirmation letter on the 20th April, i called the insurance department to confirm, if the letter was received. They had received the email, advised me that my debit order for VAF April 2017 will include the insurance premium which they had already taken out on my behalf with Hollard. I will get a refund of R1067.35 after 7working days from the day my debit order went off (22 April 2017). This morning I called the insurance department to enquire about my refund, they said have sent the request, i need to enquire from VAF, I called them they do not have any note on the system about Refund. Call center agent are singing different tunes, i am so confused. I have two insurances for one vehicle,how insane is that. I am very dissapointed in the manner in which Standard Bank is handling my query, all I want is for Standard Bank to refund me. I have even escalated my query to the team leader of VAF deaprtment, Amanda Reekie. I spoke to her yesterday, by the sound of her voice, does not sound like she will help with my query, she was not helpfull at all. Futhermore I got on an sms on Saturday from the bank stating my query resolved but the refund has not come thru on my account. </p>