1 reviews | Active since May 2014
Refund declined due to *********** and useless service
So I got retrenched 2 months ago and I had my Home Loan Insurance company to cover my home loan for a set period of time due to the Retrenchment Benefit I took out on the policy. They made payment to Standard bank and I did send all the needed documentation through to Standard and spoke to their consultants for probably 4 times ensuring me that my debit order will not go off since Standard Bank already received payment from my insurance company. I have spent about R200-R300 of airtime on this little thing.
To my surprise my debit order still went off. I requested a refund since I don't earn a salary and got bills to pay and my Insurance company is assisting me with payments. I now received a message to state my refund request had been declined. This is absolute *******. Now that you guys have a double payment and taking my money AFTER I dealt with your consultants to ensure my debit order does not go off, you still debited my account and I now have trouble to pay my other bills and services.
You guys are really pathetic and *********** when it comes to services involving clients money. Easy to take but impossible to kindly return what is owed to your clients.
This is the LAST time I will deal with STD Bank and my home loan. Rather move my home loan over to another bank. I now have to swim deep waters because STD BANK kicked me off the boat. If ANY of my services get cut due to your negligence trust me I will approach my lawyer.
this is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
this is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Every business is trying to follow this principle, but very few actually follows through.
The point here is that when I was lawfully inclined for a refund, you guys declined my refund request based on ridiculous statements and I now have financial obligations I can't meet due to your shameless actions and this can create great financial troubles for me.
The best option for me is to approach my lawyer for assistance in this matter, because I have gone as far as to lay a complaint at your complaint department for assistance yet they don't know how to assist me and I still have no way of getting my refund, but Std Bank received my double payment and is very happy to keep my money. I am disgusted with this level of service.
Every business is trying to follow this principle, but very few actually follows through.
The point here is that when I was lawfully inclined for a refund, you guys declined my refund request based on ridiculous statements and I now have financial obligations I can't meet due to your shameless actions and this can create great financial troubles for me.
The best option for me is to approach my lawyer for assistance in this matter, because I have gone as far as to lay a complaint at your complaint department for assistance yet they don't know how to assist me and I still have no way of getting my refund, but Std Bank received my double payment and is very happy to keep my money. I am disgusted with this level of service.
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***