1 reviews | Active since Jul 2020
Refund Complaint
I made a deposit at the ATM ID - 8368 of R110 on the 30/04/2026.
The ATM came up with an error message saying "the funds was retracted" a consultant at the ATM branch advised me to call the call center to get my money back because I made a 2nd deposit which was successful.
I contacted the call center to get my money back on the 1st attempt that was retracted and sent an email on the 04/05/2026 to the below individuals:
Paul ****ubje Seipati Mosime Thapelo Letswale
9 working days has now passed by and nobody got back to me since I have requested for the funds to be refunded back to my bank account as I am an existing customer with an active account. The amount of money is not the issue, the principle and level of service what creates the barrier. I don't believe I should raise this with the ombudsman for the value of the money, however since I have given the company a reasonable amount of time to resolve my complaint, it leaves me with no choice but to proceed further.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for for taking our call and giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for for taking our call and giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***