Refund

I made a purchase on 20 February at Clicks (Rand Steam), and the card machine initially declined the transaction, although the funds were deducted from my account. I showed the cashier the transaction on my banking app, and I was advised to swipe again. I did so, under the impression that the initial amount would be reversed.

Later that day, I contacted Standard Bank, and they confirmed that both transactions were visible on their system. I was informed that they were awaiting confirmation from Clicks before the initial amount could be refunded.

It has now been a month, and I am being referred back and forth between Clicks and the bank. Clicks has advised me to follow up with the bank, while the bank indicates that Clicks needs to resolve the matter. At one point, the bank mentioned that the transaction no longer appears on their system and may have been reversed; however, I have not received the funds in my account.

I have since requested proof of the reversal from the bank, but to date, I have not received any confirmation.

I would appreciate urgent assistance in resolving this matter and clarity on when I can expect my refund.