LM
Lamees M
1 reviews | Active since Mar 2016
27 May 2020, 13:40
Refund Battle
ordered a few items online from Shein, but I decided to cancel it due to the coronavirus since it was a package coming from China. For 3 months I have been battling to get my refund back. I liaised with standard bank and Shein. Shein sent me proof of payment but the bank says it doesn’t have any record of it. I am stuck in a place where I feel like I am being ****** of my own money. It is just under R1000 I am still waiting for and I don’t know what else to do. I don’t know who it at fault as I’m not sure who is telling the truth
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Replies (2)
Standard Bank's replyOfficial
27 May 2020, 15:05Dear Lamees
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply27 May 2020, 15:05
Official
Dear Lamees
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
05 Jun 2020, 13:37Dear Lamees
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
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Kind regards
Whitney Marope
Complaints Resolution Centre
***
Standard Bank's reply05 Jun 2020, 13:37
Official
Dear Lamees
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
***
Kind regards
Whitney Marope
Complaints Resolution Centre
***