1 reviews | Active since Sept 2017
Refund ALL the 'Honour Fees' you took from my account!
I recently had a number of transactions on my account that were "honoured" without my knowledge or consent! I do not have an overdraft so I do not understand why when there wasn't enough funds for my Discovery Premiums - the very LAST debit order to go through my account on the 01.04.2026, you allowed the debit order to go through and then charged me R200 for allowing it to go through! I am currently in a complaint dispute with Discovery because my premium was not correctly updated and then instead of rejecting the debit order because there wasn't enough funds you let it go through! I never gave permission for this. You allowed the debit order to go through, charged me the fee and put my account inexcess for the difference! You also then charged me 6 x individual honouring fees on 6 other transactions that were successful when I swiped at point of sale before 01.04.2026! These transactions were declined because you allowed the discovery premium to go off!
I do not miss manage my account, I have an incredable credit score and I am responsible. But now because Discovery didn't do their job properly and charged the incorrect amount, which you then allowed to go through, I got 7 unfair bank charges, my account was in arrears and I had to borrow money to clear the arrears, pay the fees and cover other subscriptions which needed to be paid too!
Now I have to fight Discovery to correct their mistake and refund me the extra R2000 they took,I owe someone for a loan of R2000 to cover the charges and transactions, and I am here complaining to you about all the unfair charges I got charged! If you had rejected the debit order LIKE YOU ARE SUPPOSED TO, then I would only have 1 rejected bank fee, of R150 but now I am in debt for R2000!
I have complained about this before. I do not consent to honouring any transactions when there is clearly no funds available. You have no right to determine which transactions are honoured and which are declined, who gives you the right to decide one transaction is more important than the other.
I need these bank charges refunded immediately, Just leave my account alone. Allowing the debit order to process and then charging a HIGHER fee than the fee for a rejected debit order, is terrible! it did not help me you made it 100x worse!
This is a stupid process and it is just a reason for you to be able to charge 7 x additional fees instead of just one! Any excuse to take more money from customers!
Do not call me with reasons and explanations - refund the charges bank to my account within 48 hrs or I am going to the Ombudsman.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
There are 6 honour fee charges: R200, R25, R25, R100, R16, R24 in total R390. Just go and refund back into the account you took it from.
There I've done your job for you. You don't even have to call me, You can email confirmation once you have processed it.
Complaint Resolved.
There are 6 honour fee charges: R200, R25, R25, R100, R16, R24 in total R390. Just go and refund back into the account you took it from.
There I've done your job for you. You don't even have to call me, You can email confirmation once you have processed it.
Complaint Resolved.
You seem to be missing the actual complaint here: THERE WASNT ENOUGH MONEY IN MY ACCOUNT. And instead of Rejecting due to insufficient funds and charging me R150 you decide that you have the right to make financial decisions in my account with my money and you are allowed to honour the payment even if I get multiple additional penalties and my account goes into R1000 excess and I have other bills that don't get paid.. it doesn't seem to matter that it's my money. who gave you the right to act on my behalf? you put me in a worse financial situation as a result of honouring instead of Rejecting.
It's my account and my money, why do I not have the choice to opt of of this honouring process. It's my money!! I should be allowed to make the choice on my account on if I want the honour process to be app**** to my account or if I want the rejection process to be app**** to my account. Why do you get to choose and how do you decide which debit order is rejected and which is honoured? Why are you allowed to decide that if it's my money and the contracts / mandates are between me and the merchant. There are no answers, it's a clear case of because standard bank says so.
And I cannot believe how hard you are fighting to not refund R390, 45 mins call and now all this additional man hours for an investigation just to have a reason to not refund R390? The 45 mins call to my cell phone and your salary for that 45 mins is more than R390. You fought so hard to save your R390 that I actually decided it's no longer about the R390. This is actually about how I am treated by you. And the worse financial situation you put me in to serve your own interests.
And yes please investigate by all means, and while you do that, I will be preparing my complaint to the ombudsman, I want actual answers so I'll ask the ombudsman.
Thank you for your time. I look forward to hearing from you soon.
You seem to be missing the actual complaint here: THERE WASNT ENOUGH MONEY IN MY ACCOUNT. And instead of Rejecting due to insufficient funds and charging me R150 you decide that you have the right to make financial decisions in my account with my money and you are allowed to honour the payment even if I get multiple additional penalties and my account goes into R1000 excess and I have other bills that don't get paid.. it doesn't seem to matter that it's my money. who gave you the right to act on my behalf? you put me in a worse financial situation as a result of honouring instead of Rejecting.
It's my account and my money, why do I not have the choice to opt of of this honouring process. It's my money!! I should be allowed to make the choice on my account on if I want the honour process to be app**** to my account or if I want the rejection process to be app**** to my account. Why do you get to choose and how do you decide which debit order is rejected and which is honoured? Why are you allowed to decide that if it's my money and the contracts / mandates are between me and the merchant. There are no answers, it's a clear case of because standard bank says so.
And I cannot believe how hard you are fighting to not refund R390, 45 mins call and now all this additional man hours for an investigation just to have a reason to not refund R390? The 45 mins call to my cell phone and your salary for that 45 mins is more than R390. You fought so hard to save your R390 that I actually decided it's no longer about the R390. This is actually about how I am treated by you. And the worse financial situation you put me in to serve your own interests.
And yes please investigate by all means, and while you do that, I will be preparing my complaint to the ombudsman, I want actual answers so I'll ask the ombudsman.
Thank you for your time. I look forward to hearing from you soon.
We followed up with our Admin team and they advised that the fees will be reversed. Kindly check your account in the next 48 working hours.
Continue to have a great day further.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We followed up with our Admin team and they advised that the fees will be reversed. Kindly check your account in the next 48 working hours.
Continue to have a great day further.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***