Refund

On 2/03/2015 I went to Umhalnga Ridge Branch to deposit R6K via ATM. I tried to dep R3,000 an error msg reads invalid noted - funds were rejected & I pulled out 1st batch.I tried 2nd batch of R3K same error msg appeared & the ATM rejected the funds, but R300 was stuck(I could see it, but battled to pull it out)& an error msg in red appeared - funds went back & retained by the ATM.I went inside to log a query&was advised it will be resolved by 4/03/2015. On the 4 it was not resolved, I called to follow up - a guy confirmed that query was closed with a note that funds have been refunded into my a/c, but there was no funds - he requested that I wait for 24hrs and nothing happened. I made 4 calls after that &was given the same story, until I escalated query to the Team Leader(Angelique ***) who referred it to a lady who was trying to resolve it. I rec a voicemail advising that according to the bank funds were not found & this does not make sense since I saw the funds going back to the ATM and I only revived R2,700 back - over and above that, according to SBSA note on thei system, funds were refunded into my account.How can they have conflicting msgs& deny funds being there.