Refund

<p>On 7th March I had cancelled my credit card with Std Bank. The account has been closed and nil balance etc.</p> <p>On 28th March and amount of R209.02 was deducted from my cheque account, which is for the credit card. I contacted the call centre ( which btw each time you call you wait about 20 minutes before someone answers ). I explained the details to the consultant ( Thabani ) and he ensured that he can see the cc account is closed. He advised that he will log for the amount to be credited to me. I advised that I am not going to be liable for any fees because Std bank deducted amounts off an account that no longer exists. He advised it will not happen. On 30 March I received and sms notification advising my account has been credit. Howeve my account was credited with only R199.28. I then contacted Std bank again and was assisted by Lauren. She was very helpful an advised she will leave a note to advise the original consultant of this. She then contacted me back to advise the consultant who did the refund said it's the service fees. So now here is my big issue!!! Std Bank deducted money off my account for an account that no longer exists. I am then charged a service fee for my own money being credited back and Std Bank messed up. I do not care if it is just a R10 or R12 etc but it is money due to me. If Std Bank had to do this to 10 clients where they messed up, how much money aren't you making on fees alone ( and you messed up ). So please advise what will happen with this.</p> <p>Amount deducted : R209.02 / Amount Credited : R199.28 - Difference : R9.74</p> <p>As I advised, I don't care if it's a small amount, it is money due to me which should not have been debited in the first place!!</p>