tB
thabisa B

1 reviews | Active since Dec 2016

08 Jan 2017, 09:55

Refund

<p>On the 28 Dec 2016 standard bank debited again R2480.67 on my current acc, I called the call centre they told me to send letter and payslip as the proof since my home loan account is paid by my employer, I told the laid on the phone that I already did that on the 22nd Dec when I was still waiting for the refund of the 27Nov 2016, but nevertheless I send the letter again and the payslip and on the letter stated again that they must cancel the stop order, and still now I am waiting for the refund since the 28 Dec and everytime I call am given a new reference number and my other debit orders are bouncing back. I don't know until when will I have to go through this with standard bank. </p>

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Replies (1)
Standard Bank
Standard Bank's reply10 Jan 2017, 08:09
Official

Good day Thabisa Blayi

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Best regards,