Refund

Item: Standard Bank
Rating: 1
Author: Lungile N

Kindly note that today is the 6th day since the 10th of January 2018 that I have been complaining about my refund. The email received from your charge bank department clearly states that within 7 working days. Kindly advice if this will be done by the end of business tomorrow.

I have been communicating with standard bank and no one seems to give me a correct answer.

Kindly advice.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

18 Jan 2018, 16:04

Dear Ms Nkosi

We have indicated to you already that the matter is being attended and feedback will be provided as soon as it is finalised.

Kindly refer to previous telephonic conversations and correspondence relating to the matter.

Regards,

Complaint Resolution Centre

Best regards,

Standard Bank's reply18 Jan 2018, 16:04

Official

Dear Ms Nkosi

We have indicated to you already that the matter is being attended and feedback will be provided as soon as it is finalised.

Kindly refer to previous telephonic conversations and correspondence relating to the matter.

Regards,

Complaint Resolution Centre

Best regards,

Lungile N's updateReviewer Update

18 Jan 2018, 16:30

Good day Complaints Resolution Centre. Thank you for your response and clarity. Kindly advise why I am now threatened and told that I will be blocked because of my dissatisfaction. This clearly means that one is not allowed to raise their concerns with their bank because they are fearing that they would be blocked. I am totally dissatisfied and disappointed in standard bank. After trusting you so much.

Lungile N's update18 Jan 2018, 16:30

Reviewer Update

Refund

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