refund

I went to withdraw money at the ATM I put the card into the slot and I punched in the amount of R240 while I was waiting for my money I received my card and no money a few seconds waiting still no money. The branch staff were leaving and I managed to call a lady by the name of zanele because the Atm just froze she tried to help me but still no money .The next day I went to the branch I was told to wait for at least 6 days of which I did after 6 days I went back to the branch of which I was told stories. the next day on a Friday I got a call from a lady called Nesta who told me that the people from Atm said they was no extra cash on the ATm machine and that they have escalated my Query to IT department, even now am still waiting for my money. I haven't heard from anyone. Am honestly cancelling my account . No matter how little I want my money I worked very hard for my money. Standard May I kindly get my money Back.