Refund

I received a refund into an old Standard Bank account I had a couple of years back. I phoned the call centre and they said I should go into a branch with my Id I went into Randfontein Standard Bank on the 23rd of May and consultant Seipati helped me and she located the money. The account I had with Standard Bank was re--allocated to someone else and this person withdrew the money out of her account and she acknowledged this. Seipati said the customer said she could take the money from her account by month and she(Seipati) will let me know if the lady has money or not by month end. .<br> <br> I phoned again today and the call center agent couldn't get hold of Standard Bank Randfontein.<br> <br> Can I please get some feedback but most importantly my money back