Refund

Hi<br> I withdrew R1700.00 at an ATM inside OK Store in Linton Grange at 05:39:32PM on 08/05/2015, however no cash was dispensed. I then called the call centre on Friday 08/05/2015 whereby I was told that their would be a turnaround time of 24HRS as my money would be refunded and if not then I must call the call centre on Saturday 09/05/2015 and a call would be logged. I then called on Saturday 09/05/2015 to inform them that there was no refund. I was then given Reference Number: *** and was advised that it would take 7 days for my money to be refunded and the due date would be 15/052015 which was sent via SMS. I have literally followed up on a daily basis and was advised that the refund would be done by 15/05/2015. On 15/052015 I thought lets make my final call and was once again told my money would be refunded on 15/05/2015. At 4.29pm on Friday 15/05/2015 I got an SMS to say query still in progress. I then opted to go the Linton Grange branch on Saturday 16/05/2015 and was given a new REFERENE NUMBER :*** and was then told that the reason why my money has not yet been refunded is because the ATM where I withdrew the money is SASWITCH MACHINE new investigation.