Referring a customer to another branch (bad attitude)

Dear Representative, I am not well. I went to one of your small Pretoria West branches (Quagga Center). Upon my arrival, I was assisted by a dark a bit tall lady who didn't have a name. As I greeted her, she responded with an attitude and asked, "How can I help?" I then explained that I needed money from my 32-day notice account. Her response was, with an attitude, "We don't do that in small branches, you have to go to big branches." Based on the attitude, I could feel that she was not telling the truth, but I left. On the following I have to drive to Sunny side branch which is quite far, she wasted my time and diesel. When I arrived at Sunnpark, they assisted me with smile, I then ask if such things exist as to go to a main branch, and the response was no, I then wasted another diesel driving to Quagga branch, just to ask what is the name of the lady as she didn't have a name badge, and I was told her name is Rhulani.

-- Kind regards, MR MAE KHOZA