RB
Rachel B

1 reviews | Active since Mar 2018

19 Mar 2018, 21:24

Reference number *** has still not been resolved after 2 weeks

Reference number ********** 430 has still not been resolved AND I have been charged by Standard Bank. I require assistance to obtain information of the person who I made an eft to - and it has been almost 2 weeks with no feedback from StandardBank despite numerous phone calls to the call centre.

0
Replies (2)
Standard Bank
Standard Bank's reply20 Mar 2018, 03:21
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply22 Mar 2018, 10:29
Official

Good day

Thank you for allowing us the opportunity to address your concerns.

As per our telephone conversation, this matter has been addressed with you.

Regards

Zuziwe Mdingi

Complaint Resolution Centre

Tel: ***

Email: ***