jB
jeanette B

1 reviews | Active since Jul 2010

29 Dec 2019, 19:14

REFERENCE NO *** MR G R VAN LEEUWEN

Credit Card department Last year around November 2018 a small amount went fraundelant of the credit card Credit card department stop card immediately and sorted the problem out

This year sept/oct 2019 there where no funds available on credit card but because they good payers they let a amount of +-R1323.00 go off my parents (which is old and sick) contact credit card immediately and stop everything that happened in the morning and then in the the evening an another amount of *-R1929.00 for the same people went of how that can happen I dont know. They overdrawn and paying a massive interest rate on on that 2 amount.

But best of all they where advise to only pay the interest every month but collections keep on phoning because they in arrears and that is due to somebody who is involved with this ******** if there is no money available in Credit Card they not allowed to let to amounts go of over the limit that is *******.

And apparent it is a subscribtion they app**** for and the last time they bought something was in may month through takealot

My parents is old dad in and out the hospital and they stressing due to threats and rude collection department

Mrs J S Bradley (Daughter of Mr and Mrs Van Leeuwen)

0
Replies (3)
Standard Bank
Standard Bank's reply30 Dec 2019, 08:55
Official
Dear jeanette

Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.   We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support  Kind regards  Complaint Resolution Centre******
Standard Bank
Standard Bank's reply13 Jan 2020, 08:58
Official
Dear jeanette

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***
jB
jeanette B's update14 Jan 2020, 18:57
Reviewer Update
Thank you the transactions was reverse but paying back only +-25 charges for 4 months that we where over the limit and you will definitely charge us because we where over our limit what a joke