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mikiya M
1 reviews | Active since Jul 2012
18 Mar 2025, 15:30
ref number for a call logged
On the 10th of March 2025, I called your customer service number and logged a call requesting a debit order information, because I have misplaced the contact details of the company that's debiting my account. At the end of the call I was promised a reference number of which I didn't get, however I was advised that the due date for the call is the 19th. So my question is if I don't get requested tomorrow how will I query??
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
18 Mar 2025, 15:33Dear Mikiya
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Mar 2025, 15:33
Official
Dear Mikiya
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
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mikiya M's updateReviewer Update
19 Mar 2025, 09:02It's the 19th today I haven't received the debit info as requested, I want that info now. This is unacceptable and I will not tolerate such service
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mikiya M's update19 Mar 2025, 09:02
Reviewer Update
It's the 19th today I haven't received the debit info as requested, I want that info now. This is unacceptable and I will not tolerate such service
Standard Bank's replyOfficial
19 Mar 2025, 09:34Dear Mikiya
Our team will reach out to you soon.
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will reach out to you soon.
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Mar 2025, 09:34
Official
Dear Mikiya
Our team will reach out to you soon.
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will reach out to you soon.
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
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mikiya M's updateReviewer Update
19 Mar 2025, 09:58Honestly these is extremely frustrating, since yesterday you been reaching me soon
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mikiya M's update19 Mar 2025, 09:58
Reviewer Update
Honestly these is extremely frustrating, since yesterday you been reaching me soon
Standard Bank's replyOfficial
19 Mar 2025, 10:19The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Mar 2025, 10:19
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
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mikiya M's updateReviewer Update
19 Mar 2025, 12:27Att: Thabisile
My email address is: ***
My email address is: ***
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mikiya M's update19 Mar 2025, 12:27
Reviewer Update
Att: Thabisile
My email address is: ***
My email address is: ***
Standard Bank's replyOfficial
19 Mar 2025, 12:48Dear Mikiya
Thank you for taking our call earlier.
An email has been sent please confirm as soon as it is received.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call earlier.
An email has been sent please confirm as soon as it is received.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Mar 2025, 12:48
Official
Dear Mikiya
Thank you for taking our call earlier.
An email has been sent please confirm as soon as it is received.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call earlier.
An email has been sent please confirm as soon as it is received.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
mM
mikiya M's updateReviewer Update
19 Mar 2025, 14:47Hi Thabisile
The number and the company number you provided is incorrect.
The number you gave me it's for an IT company, they don't deal with motor warranty plan.
The number and the company number you provided is incorrect.
The number you gave me it's for an IT company, they don't deal with motor warranty plan.
mM
mikiya M's update19 Mar 2025, 14:47
Reviewer Update
Hi Thabisile
The number and the company number you provided is incorrect.
The number you gave me it's for an IT company, they don't deal with motor warranty plan.
The number and the company number you provided is incorrect.
The number you gave me it's for an IT company, they don't deal with motor warranty plan.
mM
mikiya M's updateReviewer Update
20 Mar 2025, 08:37This what Nutun Transact does, the company that is debiting money on my account does motor warranty plans not the below nonsense. There is absolutely no way a company that does software for other companies to debit my account, I want the correct details ASAP
AI Overview
+4
Nutun Transact (Pty) Ltd is a South African company that provides payment and collection solutions, human capital management software, and other business solutions, with a focus on enhancing transactional agility for clients.
Here's a more detailed breakdown:
What they do:
Nutun Transact offers a range of services, including:
Payment and collection solutions: They focus on optimizing payment and collection processes
AI Overview
+4
Nutun Transact (Pty) Ltd is a South African company that provides payment and collection solutions, human capital management software, and other business solutions, with a focus on enhancing transactional agility for clients.
Here's a more detailed breakdown:
What they do:
Nutun Transact offers a range of services, including:
Payment and collection solutions: They focus on optimizing payment and collection processes
mM
mikiya M's update20 Mar 2025, 08:37
Reviewer Update
This what Nutun Transact does, the company that is debiting money on my account does motor warranty plans not the below nonsense. There is absolutely no way a company that does software for other companies to debit my account, I want the correct details ASAP
AI Overview
+4
Nutun Transact (Pty) Ltd is a South African company that provides payment and collection solutions, human capital management software, and other business solutions, with a focus on enhancing transactional agility for clients.
Here's a more detailed breakdown:
What they do:
Nutun Transact offers a range of services, including:
Payment and collection solutions: They focus on optimizing payment and collection processes
AI Overview
+4
Nutun Transact (Pty) Ltd is a South African company that provides payment and collection solutions, human capital management software, and other business solutions, with a focus on enhancing transactional agility for clients.
Here's a more detailed breakdown:
What they do:
Nutun Transact offers a range of services, including:
Payment and collection solutions: They focus on optimizing payment and collection processes
mM
mikiya M's updateReviewer Update
20 Mar 2025, 08:45Their debit order reference number:ARGSOL MOP***8
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mikiya M's update20 Mar 2025, 08:45
Reviewer Update
Their debit order reference number:ARGSOL MOP***8
Standard Bank's replyOfficial
20 Mar 2025, 10:21Good day Mikiya,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Mar 2025, 10:21
Official
Good day Mikiya,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Mar 2025, 11:21Dear Mikiya
Our team is looking into this matter.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is looking into this matter.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Mar 2025, 11:21
Official
Dear Mikiya
Our team is looking into this matter.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is looking into this matter.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
mM
mikiya M's updateReviewer Update
20 Mar 2025, 13:23It's really taking forever and it's a huge inconvenience on my side.
mM
mikiya M's update20 Mar 2025, 13:23
Reviewer Update
It's really taking forever and it's a huge inconvenience on my side.