Ref no: ***

<p>A few weeks ago, I realised that I can no longer open the statements that are emailed to me. In the past, I opened these using my ID number, but all of a sudden, this no longer works. I called the call centre and the lady tried to talk me through a few steps to solve the problem. This didn't work. She then told me that she would refer the matter to the ID Department. I received an email from the ID Department on 25 April telling me that I should use my ID number of the card number to open the statement. This is exactly the process that is not working, and which I reported. I tried again, but still cannot open the statements using either my ID number of the relevant card number. Not sure what I need to do to get the problem solved, as the call centre and ID Department both appear clueless. </p>