REf ***

If I have to add all the references for a specific case and all the calls made to Standard Bank since 27 May, I can provide my telephone detail billing to Standard Bank to see how many times hours were spent on the phone via the Call Centre to be send from one person to another without the problem being resolved. A SMS with a ref will pop up and I have to wait for another seven weeks to be resolved, a few days later I will receive a SMS the ref has been resolved, which is not true. The reason Standard Bank confirmed the merchant mentioned that the funds has been approved, etc and etc. It is then that I have explained so many times to the call centre team that the funds that was deducted was not the merchant but Standard Bank themselves and they have to rectify. Each time I phoned, everybody wants to help and eventually ends up nothing is happening. This morning I spoke again to Standard Bank, the same excuse, the merchant confirmed I have approved the funds and this is correct and then I have to tell the same story, the merchant took the money in May, Standard Bank debited the funds in June too!!!