*** Still awaiting credit for overcharging

At the end of January I was incorrectly deregistered from the Standard Bank U Count program. Christina Makuluma (Ref -323 203, ***, ***) helped me re register as it was a fault on the part of U Count for deregistering me in the first place. However in the month of February I was double charged the U Count fee although my account had been deactivated. Also I had to pay a rejoining fee of R35 which Christina prmoised me would be reversed, thus I am still awaiting the amount of R55 (R20 duplicate charge for Feb + Rejoining fee) to be credited to my Credit Card account as promised by Christina.<br> <br> Christina informed me that she forwarded the credit instruction to the IT department for processing on the 20/2/2015. It is now two months later and still no credit has been passed I think this is unacceptable on the part of IT and it is definitely not in line with Standard Bank's values of together moving forward. <br> <br> I will be considering my options in terms of my Accounts with Standard Bank and unless this is resolved I will be moving banks.<br> <br> Regards