Redundant customer service centers and missing funds

These people are quick to assist you with any account as long as they benefit. The moment you close and account they just transfer the funds to where only they know the money is and then make you go in and make a scene. with empty promises that it would be resolved. I can't keep on taking time of work to go into a branch as I don't get paid for time off. So either I lose the money I had in a savings account with them or I lose yet another day's income due to incompetence. All promises and no action

I have been a loyal client for several years, and yet this is what they do. They *****. Stay away from these people. Maybe I get my issue resolved because phoning them doesn't help, they tell you go to the branch. Emailing them does not help. they tell you to go to the branch. What on earth is the point of having customer service centers if you guys are constantly telling clients to go to the branch. that means that all off the contact centers has now become redundant and therefore should be closed down as clearly no one is interested in doing their job.