reduction on loan without permission

<p>i have been calling the call centre for several months now to ask why i am unable to process transactions from my RCL only to be told today that there was a reduction placed on the account without my permission. the call centre all along has been telling me to keep on paying the loan inorder to access which i have done which leaves me puzzled as to who gave anyone that instruction and why? again why does the call centre give false information ? i do not see the purpose of prestige banking then if assistance can not be given morever the prestige personal bankers never respond to emails or calls </p>