Reducing my Overdraft without my Consent

I went into the bank on Saturday morning for assistance in extra funds. I was helped by two ladies at the consultant area. I asked for either a loan, credit card facility or an extend on my overdraft, whichever would be easier to get the extra funds from.<br> <br> In the process of trying to extend my funds, the consultant decreased my overdraft WITHOUT my consent. Why would i ask for a reduction in funds when i needed extra funds? Doesnt make sense.This has caused a major inconvenience for me. I have called the customer care line, they could not assist me. I was told to go into the bank, which i did. The consultant advised that the best would be to have the error corrected by the branch where the error was made. I have called, left call back messages and emailed to get this error resolved as i cannot get to the branch, cannot get off work.<br> This is ridicules, that this cannot be resolved. I did not ask for a reduction in my overdraft.<br> Please i need to get this issue resolved, i have payments to make and cannot due to this unnecessary error. All i would like is for my overdraft to be corrected to the way it was before this error accrued.