Reduced service delivery by Standard bank in Centurion

Standard bank in the Centurion area reduced their number of Branches to virtually only two in the Centurion area. Nowadays if you have specific problem which the auto menus and Bots often cannot address you are forced to go to the bank. The nearest one is Centurion City. You stand in a queue in a draughty passage outside , irrespective if you area pensioner or not, Once yo get inside you get assigned a seat in what feels like a pavilion of seats filled with other anxious customers. In our case we waited for an hour before the few service desk people get to you. The frustration of people waiting quickly boils over when for no reason someone that arrive after you are called tot he service desk and people storm out in frustration. We make use of an ATM that used to be very conveniently placed at the Doringkloof shopping centre. For some reason (tampering, blown up or what) this ATM now just have a white board for more than a month. No indication of repair or replace etc. Now we have to pay extra to use the other banks ATMs right next to it at an additional fee or drive at least 2 km to another Standard bank ATM. I think Standard bank lost the plot and do not give a damn for their customers convenience