Rediculous system failure

I made a payment from my standard bank account to another standard bank account holder on the 20th November 2020 that should have reflected to the recipients account immediately. However to date (23 Nov2020) that payment is yet to reflect. I called their Internet Banking division and spoke to a Neo Ref *** who advised that he is escalating the matter to have the funds cleared the same day. To my surprise when I called at 90:05am today (Ref***), I was advised by Molebogeng that Neo didn't action anything , so she will be then have to send the request herself. Of course I was not happy about that, and requested to speak to her line manager (Thandi Banda), of which I was advised that she was on a call with another client and would make contact within 30 minutes, but that never happened. I called again around 11am (Ref ***) to follow up on what was actioned and spoke to Thuli who said that my issues has been escalated and expected resolved on the 27th November 2020. This is totally unacceptable and expect those funds to be cleared by 4pm in the recipients account. I requested for the Team leaders to call me again, and Thandi seems to be nursing her problems instead of attending to the clients as she should. None of the team leaders have made contact.... No one in this management team seems to want to take ownership and responsibility to servicing the client. This is utterly disappointing for an institution to fail to clear an in house payment and expect a client to wait 8 days for them to sort out a matter so simple.