Rediculous Service at Std Bank

<p>I missed payment on my bond account Dec 2015, and made payment arrangement that std should debit R1500 for 3 consercutive months with my bond amount and that was agreed upon.</p> <p>Someone transfered R4000 in my account for me to give it to someone which was not my money.</p> <p>Std bank went all the way and debited that amount right after i made an arrangement to say it was the errears. I phoned std bank on the 23rd Jan 2017 and spoke to the consultant by the name of Zelda and requested they refund the cash back as it's nt my money and i already made an arrangement. Was told the refund was declined fine i understood and she told me that they will remove the access of R1500 and the normal debit amount will be debited of R4500 when my salary came through i was debited the R4500 and R1500 and was told that that R1500 wont be debited it has been removed as i've already payed off my errears.</p> <p> </p> <p>I've been phoning std bank requesting for that R1500 that was not suppose to be debited and i spoke to Kgamogelo on the 06th Feb 2017 said she will get back to me and she never.</p> <p>I phoned again on the 07th feb 2017 and was transferd to different department never got any assistance ,phone again today 08/02/2017 no help still been transfered to different departments.</p> <p> </p> <p>I bank with std bank, have a credit card with std bank took my home loan with std bank because of thinking it's a good bank instead it gives me bad service. Please refund my R1500 back into my account right now i have no money to go to work as i had to give the person who was suppose to get the R4000 that was transfered into my account and debited by std bank.</p> <p> </p> <p>I'm definitley going to swith to fnb, I here alot of people recommending how good their service is and they never make empty promises. they know how to take care of their customers. Please refund my money back asap i cant get to work beacause of std bank deciding that they can just take my money. I really cant deal with this bank. I'm so switching as off tomorrow.</p> <p> </p> <p>you may reach me on ***option 2 should you decide to refund my money back and treat me like your customer. and train your consultant not to advise clients on false information.</p>