Red tape at its best

<p>Yeaterday I had the misfortune of dealing with the staff of the Brackenhurst branch, the gentleman I dealt with , name unknown, suffice it to say his desk was the 2nd one, later on he brought in his manager Cheryl to talk to me .</p> <p>My wife had passed away on 20/1/2017 and had, had a credit card with Standard.</p> <p>Having paid off the card that morning I wanted them to close the card.</p> <p>This he said could not be done there was a procedure to be followed.</p> <p>I was to provide a death certificate, id. of my wife and letter of executor ship.</p> <p>Told him I did not have the letter of executorship but gave him certified copies of the death certificate and id..</p> <p> Was told this was not not acceptable he wanted the originals which I provided. and he made copies of</p> <p>Then told that without the letter of executorship the card could not be closed.</p> <p>I then told him that I was not in a position to provide this and was not prepared to give it to him at a later stage.</p> <p>He then phoned card div. who advised the deposit did not reflect on the account . Understable as I had made an EFT deposit that morning through my own bank Nedbank and it takes time for it to work through the banking system.</p> <p>In any case I was not following procedure and till such time as this happened the card woul not be closed . I then told him in that case any further costs I would not meet,</p> <p>He then went to fetch his manager Cheryl as he said I was not prepared to cooperate with them in following procedure.</p> <p>She told me that me that this was the way it was and that until I provided them with what they wanted the account would stay open incurring further costs.</p> <p>She would advise their deceased department by e mail of this , cc to me at my e mail, had given them this earlier.</p> <p>Told her they must do what they want to do and left.</p> <p> </p> <p> </p> <p> </p>