GM
Granville M

1 reviews | Active since Apr 2021

20 May 2021, 21:55

Recycled bank account number

I previously (about a decade ago) had an account with Standard bank which I had closed. For some reason, Standard Bank 'recycled' my account number, giving it to someone else. This resulted in an issue for me. Some money that was owing to me was recently paid into that account. Trying to resolve the issue with Standard Bank was totally unhelpful. I was basically told that nothing can be done for me in this case.

0
Replies (2)
Standard Bank
Standard Bank's reply21 May 2021, 01:04
Official
 
Hello Granville 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre
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*** (fax)
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GM
Granville M's update03 Jun 2021, 08:38
Reviewer Update
Still no assistance or any communication from Standard ? .