Recurring Month-End System Failure: A Case of Poor Capacity Planning

As a long-standing client, I am writing to express my profound dissatisfaction with the consistent failure of the Standard Bank App during month-end periods. It has become a predictable, monthly occurrence: as soon as transaction volumes peak between the 25th and the 1st, the app becomes unresponsive, fails to process payments, or simply refuses to log in. In any other technical or engineering industry, a recurring failure of this nature would be addressed with a permanent infrastructure upgrade or better load balancing. Being unable to transact during the most critical financial window of the month is not just a "technical glitch"—it is a fundamental failure of service delivery. It directly impacts my ability to manage my professional commitments and personal finances. Standard Bank needs to stop the "Always-On Banking" marketing and start delivering a stable platform that can actually handle its own user base.