EP
Elton P

1 reviews | Active since Mar 2023

24 Mar 2023, 19:54

Rectify the problem immediately.

I am very disappointed in Standard Bank. I stopped one of my debit orders twice on my banking app and they still let it through. A total amount of R13100. I even went to the branch to ask if the stop on the app was enough to stop the debit order and the manager assured me it was enough. Mind you, the debit order went through 24 March 2023 but on my statement it states 25 March 2023. Very very very disappointed. I am going back to Capitec where I never had this problem. It's only my fourth month with this bank and this is tge treatment. I curse the day I opened an account with them. I am furious because this company of the debit order is useless to me. Standard Bank I am done with you. Rectify this immediately.

0
Replies (3)
Standard Bank
Standard Bank's reply25 Mar 2023, 08:11
Official
Hi Elton

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 

Best regards,

EP
Elton P's update27 Mar 2023, 14:41
Reviewer Update
I just got an sms from Standard bank that my complaint has been resolved. I think they resolved a complaint in another universe, because it is definitely not mine. I kindly asked them per email to reverse the funds but never got a reply. Standard bank South Africa such a disappointment. I'm done!
Standard Bank
Standard Bank's reply27 Mar 2023, 14:50
Official
Dear Elton

We are saddened to hear this however we will reach out to our team and provide with feedback.

Our sincere apologies for the inconvenience caused.

Thank you

 Kindest regardsStandard Bank Hello Peter Team*** 
 




Best regards,