Record breaking inefficiency

<p>I had to change my cellphone and mail address. I went into the branch mid Feb and did this however they did not update it and I can not log onto my Internet banking as I need the OTP. I held for 20 minutes plus yesterday, twice today until I got through to an Internet banking agent. I went into a branch this morning but they were offline, (this is not uncommon). Then I went to the branch again this afternoon and they finally changed my details. They promised me I could get on in 2 hours, this was at 14:30. At 7 when I still couldn't get on I phoned and again held for 15 minutes to get through to someone. They sent some sort of request and said I would be able to get on in 1 hour. It is now 9:30, I still can't get on and noone to be reached anymore. I can not do any of my monthly transfers and will default on payments. </p> <p>Over the past 3 months I have called internet banking and customer care and every time have to hold for ages, worse than calling Telkom or the municipality. I am told they always have high call volumes, then surely they need to employ more staff? Afterall we pay a lot of money to the bank every month.</p> <p>I went through the same process with FNB mid Feb and everything was updated and I could log in without even a furter call to the bank. I will be moving all my accounts as I can not deal with Standard Banks inefficiencies any longer.</p>