Recommending bad Debt Counselors

In 2009 I was unemployed. At the time I was struggling financially and the consultant at the Windermere branch where I would do my banking suggested that I go under Debt Review. She recommended Money Managememt Solutions in Pinetown. I then contacted them and went ahead with the procedures. Payments were being made and all was good. However in 2011 , still struggling to get on my feet at the time, I had a temp job. I did not even realize that my debit order had bounced a few months back. In the interim unbeknowns to me the debt review status was removed on my vehicle asset finance with Std Bank. I had moved to Durban to be closer to family. I had changed all my personal details at the Musgrave branch when I moved into the area, I assumed that the details would be changed on ALL my accounts. Later on after my own investigation found out that the forms never reached your archives in PTA. A letter was sent to my very old Cape Town branch about the vehicle. Yet, all my other accounts (cheque/overdraft/savings) statements all were coming to my new address at the time. As a result the car was uplifted and I lost my car. I blame not only Standard Bank but also the debt counselor - that Std Bank recommended. Again in 2017 he slipped up when we paid up the last and final account which was a Vodacom credit card. He never proceeded to communicate with my regarding paid up letter and other correspondence he failed to show me regarding the status of that account. My reason for complaints is the lack of ability for some of your staff to do their jobs - resulting in your client fitting the bill and suffering the consequence. Std Bank should validate and check up on who they refer as debt counselors and who does the FICA procedures that are clearly not doing their jobs properly. Had those letters come to the correct address I could have immediately paid the account, brought it up to date and kept my vehicle. This is an old issue I know , but with the current issue arising with the Vodacom credit card due to the slack / lack of service received from the DC that Standard Bank in fact recommended to me, it's time this bank jacks up their service. Thankfully, I no longer bank with Standard Bank. I have taken my monies elsewhere.