1 reviews | Active since Nov 2012
Reckless/Negligent lending and contravention of the NCA
<p>Standard bank granted a bond on a property which was in my name when I was 17 years old. I was not emancipated by the High court and I did not understand the conditions attached to the loan. Standard bank did not follow protocol and issued the loan without obtaining ensuring all criteria for the issuance of a home loan were met. The home loan was to be taken on my property, but my parents were meant to be the principals on the loan. I had just entered university at the time and so I had to source of income to make payments on this loan. Standard bank cut corners and got the loan issued. Subsequent to the loan being issued my father who was responsible for making payments on the loan started defaulting on payments. Standard bank would contact my father and make payment arrangements with him without informing me of the defaults, and then feed the bad credit history to the bureaus which negatively impacted on me. At present I cannot apply for any form of credit, not even a cellphone contract, even thou I am now serving my articles to become a chartered accountant. </p> <p> </p> <p>I have contacted various departments of Standard Bank trying to get assistance but I'm being sent from pillar to post. The last consultant from the complaints resolution centre, Zaid Muhammad sent me an email advising that the matter was resolved and that I should email him if I require further assistance. The next day I went to the bank to apply for a credit card and I was turned away, as I do not have any other credit facilities I assume I was turned away due to the home loan account history. I immediately emailed Zaid on the 13th November 2016 notifying him of this, till today I have not received any correspondence from him.</p>
Good day Dinesh Manilal
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Dinesh Manilal
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Mr Manilal
Thank you once again for your posting.
I refer to my email correspondence and confirm that the matter has been addressed.
Best regards
Muhammad-Zaid Hoosen
Complaint Resolution Centre
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Dear Mr Manilal
Thank you once again for your posting.
I refer to my email correspondence and confirm that the matter has been addressed.
Best regards
Muhammad-Zaid Hoosen
Complaint Resolution Centre
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