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Naiema A
1 reviews | Active since Nov 2022
04 Nov 2022, 14:27
Reckless lending
Hi there I bought a car through standard bank in June through standard bank. Today i am struggling to par my debt since this extra instalment has been added. I believe that i have been grated credit recklessly based on my affordability. Can you please go back and do ab assessment again based on my affordability and provide me with the detailed report for me to escalate to the ombudsman for reckless lending.
Currently my debt is equivalent if not more, to my gross.
Awaiting your feedback
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
04 Nov 2022, 14:30Good Day Naiema
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Nov 2022, 14:30
Official
Good Day Naiema
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Nov 2022, 15:26Good Day
Thank you for the details.
Our consultants will revert to you.
Kind Regards
Standard Bank Hello Peter Team
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Thank you for the details.
Our consultants will revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Nov 2022, 15:26
Official
Good Day
Thank you for the details.
Our consultants will revert to you.
Kind Regards
Standard Bank Hello Peter Team
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Thank you for the details.
Our consultants will revert to you.
Kind Regards
Standard Bank Hello Peter Team
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Standard Bank's replyOfficial
05 Nov 2022, 15:47Hi Naiema
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply05 Nov 2022, 15:47
Official
Hi Naiema
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
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Naiema A's updateReviewer Update
14 Nov 2022, 17:04Good day, i spoke to Gorden earlier today and he has advised that the matter has be resolved, i asked him to provide me with the documents from the legal team as he said that the legal team has provided him with the calculations which does not correspond to the information i provided. The totals he communicated to me did not sound right. He said he would send me the
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Naiema A's update14 Nov 2022, 17:04
Reviewer Update
Good day, i spoke to Gorden earlier today and he has advised that the matter has be resolved, i asked him to provide me with the documents from the legal team as he said that the legal team has provided him with the calculations which does not correspond to the information i provided. The totals he communicated to me did not sound right. He said he would send me the
Standard Bank's replyOfficial
14 Nov 2022, 17:28Hello Naiema
Thank you for bringing this to our attention. We will ensure that you are provided with the documents and outcome of complaint.
Regards, Standard Bank Help Centre
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Thank you for bringing this to our attention. We will ensure that you are provided with the documents and outcome of complaint.
Regards, Standard Bank Help Centre
***
Standard Bank's reply14 Nov 2022, 17:28
Official
Hello Naiema
Thank you for bringing this to our attention. We will ensure that you are provided with the documents and outcome of complaint.
Regards, Standard Bank Help Centre
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Thank you for bringing this to our attention. We will ensure that you are provided with the documents and outcome of complaint.
Regards, Standard Bank Help Centre
***
Standard Bank's replyOfficial
24 Nov 2022, 16:56Good Day Naiema
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply24 Nov 2022, 16:56
Official
Good Day Naiema
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***