1 reviews | Active since Dec 2016
Recent trouble redeeming UCount points at retailers
I have tried to redeem my ucount points at KFC in Cape Town for a few times now and each time it says the transaction declined. I never experienced this issue before and I'm not sure where it comes from all of a sudden. Previously when swiping the card it only asks for pin; which I enter and it works. But recently after swiping it asks whether it is "savings" or "cheque" with no other option available. When I choose either of those it does not work. Is there an issue with the UCount rewards card?
Thank you for posting your comments.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comments.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comments.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Kristen Snyders
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Kristen Snyders
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Kristen Snyders
Thank you for posting your comments.
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution consultant will contact you about the way forward.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Kristen Snyders
Thank you for posting your comments.
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution consultant will contact you about the way forward.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Kristen Snyders
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Kristen Snyders
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***