Received this sms this morning and now I am totally ****ed off

Received this sms this morning and now I am totally ****ed off. Standard Bank: Hi, Happy Youth Day! To celebrate, we are empowering our youth by donating R1M to the Feenix education fund. We have taken multiple loans over time by Standard bank and have paid them in full and what is disturbing is that at more than one occasion we had money to pay the loan but when requested the settlement the amount was always higher and on inspection no interest was deducted and we were even requested to pay costs upon costs and interest. Shame on you Standard bank you have money to waste but you are absolutely abusing your long standing clients.